Maqnin, Lailil, and Jeni Susyanti. “Peningkatan Kualitas Layanan Melalui Business Process Management (BPM) Dan Business Process Improvement (BPI) Di Sektor Usaha Mikro, Kecil, Dan Menengah (UMKM)”. MERDEKA : Jurnal Ilmiah Multidisiplin 1, no. 6 (July 22, 2024): 199–206. Accessed August 16, 2025. https://jurnalistiqomah.org/index.php/merdeka/article/view/1948.