L. Maqnin and Jeni Susyanti, “Peningkatan Kualitas Layanan Melalui Business Process Management (BPM) dan Business Process Improvement (BPI) Di Sektor Usaha Mikro, Kecil, Dan Menengah (UMKM)”, MERDEKA : Jurnal Ilmiah Multidisiplin, vol. 1, no. 6, pp. 199–206, Jul. 2024, doi: 10.62017/merdeka.v1i6.1948.