MAQNIN, Lailil; JENI SUSYANTI. Peningkatan Kualitas Layanan Melalui Business Process Management (BPM) dan Business Process Improvement (BPI) Di Sektor Usaha Mikro, Kecil, Dan Menengah (UMKM). MERDEKA : Jurnal Ilmiah Multidisiplin, [S. l.], v. 1, n. 6, p. 199–206, 2024. DOI: 10.62017/merdeka.v1i6.1948. Disponível em: https://jurnalistiqomah.org/index.php/merdeka/article/view/1948.. Acesso em: 17 aug. 2025.