DEVI OKTAVIA; RETNO SUSANTI. PENGARUH KUALITAS PELAYANAN, CUSTOMER RELATIONSHIP MANAGEMENT (CRM) DAN BRAND IMAGE TERHADAP KEPUTUSAN KONSUMEN MENGGUNAKAN JASA EKSPEDISI JNE EXPRESS DI KOTA SOLO. Jurnal Ekonomi Manajemen Dan Bisnis (JEMB), [S. l.], v. 2, n. 1, p. 617–630, 2024. DOI: 10.62017/jemb.v2i1.2279. Disponível em: https://jurnalistiqomah.org/index.php/jemb/article/view/2279.. Acesso em: 8 jul. 2025.