REYHAN RYAN RAMADHAN; BAMBANG SUTIKNO; VITA FIBRIYANI. PENGARUH STANDAR OPERASIONAL PROSEDUR (SOP) DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN DI BPJS KETENAGAKERJAAN CABANG KOTA PASURUAN. Jurnal Ekonomi Manajemen Dan Bisnis (JEMB), [S. l.], v. 3, n. 1, p. 398–405, 2025. DOI: 10.62017/jemb.v3i1.5801. Disponível em: https://jurnalistiqomah.org/index.php/jemb/article/view/5801.. Acesso em: 4 sep. 2025.